- The ability to create and sustain trust is the number one leadership competency of the new collaborative economy, and the single most critical skill for any leader today (110)
- There are many reasons for disengagement, but one of the biggest reasons is that people simply don’t feel trusted (260)
- Trust is a function of two things: character and competence. Character includes your integrity, your motive, your intent with people. Competence includes your capabilities, your skills, your results, your track record. And both are vital (29)
- Rumi (13th century Persian poet): “Yesterday I was clever, so I wanted to change the world. Today I am wise, so I am changing myself”
- As my father so eloquently taught, “If you think the problem is out there, that very thought is the problem.” (31)
- Societal trust is about creating value for others and for society at large (35)
- When there is a high-trust brand, customers buy more, refer more, give the benefit of the doubt, and stay with you longer (35)
