- Helping is at the heart of all social life (…) If we can be more effective as helpers, it will improve life for all of us (p. 157)
- Help is an important but complicated human process (p. 4)
- Learning when and how to show respect is one of the most important areas of social learning (p. 23)
- If we understand the dynamics of building any relationship, we can build a more effective helping relationship (p. 10)
- Sometimes we are overhelped (p. 147)
- Never assume that you know what specific form of help is needed without checking first (p. 148)
