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- Helping is at the heart of all social life
(…) If we can be more effective as helpers, it will improve life for all of us
(p. 157)
- Help is an important but complicated human process (p. 4)
- Learning when and how to show respect is one of
the most important areas of social learning (p. 23)
- If we understand the dynamics of building any
relationship, we can build a more effective helping relationship (p.
10)
- Sometimes we are overhelped (p. 147)
- Never assume that you know what specific form
of help is needed without checking first (p. 148)